Policies

Contents

Introduction
The information we collect about you
How we use your personal information
Contacting you
Sharing your data with others
How your personal information is kept
Transferring your data out of the UK and EEA
Your rights in relation to your data
Keeping your data secure
Contact us
Making a complaint
This policy

1. Introduction

We, Pure Clear Minds Limited, trading as Clear Minds Limited (Clear Minds, we, us, our) take privacy, and the security of personal information, very seriously, and we are committed to ensuring that we safeguard your personal information at all times and in the best way possible.

This privacy policy contains important information for you. It explains:

Who we are
What personal information we collect about you
How, when and why we collect, store, use and share your personal information
How we keep your personal information secure
How long we keep your personal information
Your rights in relation to your personal information
How to contact us, or the relevant supervisory authorities, should you have a complaint

To enable us to provide hypnotherapy services either by digital download or consultation (the Service) we need to collect, use, and process certain personal information about you.

When we do so, we are subject to the provisions of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to products and services we offer to individuals and our wider operations in the European Economic Area (EEA).

Clear Minds is the controller of that personal information for the purposes of those laws and therefore we are primarily responsible for that data.

This privacy policy applies to the personal information of our customers, Site visitors, App users and all Service users.

We are committed to preserving the privacy of your data so that we can:

Supply products and deliver services of a high quality to customers
Comply with the law and various regulations
Meet the expectations of customers and third parties
Protect our reputation

Definitions:

Personal information means any information relating to an identified or identifiable individual (known as a ‘data subject’)
Processing means any operation or actions performed on personal information; for example, collection, recording, storing, altering, deleting or otherwise using personal information
Clear Minds refers to Clear Minds Limited, registered in Gibraltar under company number 121214 with registered office at 5/9 Main Street, Gibraltar GX11 1AA
You refers to the person whose data is processed

2. The information we collect about you

Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, store, use and share personal information relating to you in the course of providing you with the Service.

The data we collect may include:

Identity information: name, address, telephone number, mobile number and email address
Technical information: location, IP address, browser type, device and platform details
Professional information: relevant trade or professional details
Financial information: payment and account details
Transactional information: payment history, orders, and purchases
Account information: login details, preferences, feedback and survey responses
Usage information: how you use our Site, App and Service
Device information: collected automatically via cookies or similar technologies
Marketing and communications information: your preferences in receiving marketing from us

Most data is collected directly from you when you:

Apply for the Service
Create an account on our Site or App
Subscribe to our Service
Request marketing
Enter a competition, promotion or survey
Provide feedback or contact us

We may also collect data from publicly available sources, third-party providers, and automated technologies such as cookies.

Please ensure your personal information is accurate and current.

3. How we use your personal information

We will only use your personal information when the law allows us to.

Most commonly, we will use it:

To perform a contract with you
To comply with legal obligations
For legitimate business interests where your rights do not override those interests
With your consent for specific purposes

We may use your personal data to:

Register you as a customer
Process and deliver your order
Manage payments and recover debts
Maintain customer relationships and notify you of changes
Conduct surveys or competitions
Improve our website and app
Analyse customer usage and improve our services
Make personalised suggestions or recommendations

We will never process special category data (such as health, race, or beliefs) without your explicit consent.

4. Contacting you

We may contact you about updates, relevant developments or changes to the Service. This may be by post, telephone, email, text or push notification.

With your consent, we may also send you information about products or services that may interest you.

You can withdraw consent or change preferences at any time by emailing info@clearminds.com or using unsubscribe links in our communications.

5. Sharing your data with others

We do not sell your personal data. However, we may share it where necessary to provide the Service, comply with legal requirements or manage our business.

We may share information with:

Professional advisers (accountants, legal, medical, or technical professionals)
Financial institutions, banks and payment providers
Regulators, government bodies and law enforcement
Technology and hosting providers
Our partners such as Shopify, Stripe, YouTube, Facebook, Google and Apple (see their privacy policies for details)

We ensure all third parties handle your data securely and only for authorised purposes.

6. How your personal information is kept

Your personal information is kept secure at all times.

It may be stored at our offices, with service providers, or in secure data centres (some outside the UK/EEA).

We retain data only for as long as necessary to fulfil the purposes we collected it for, or to comply with legal obligations.

Most data is held for up to 6 years, though some may be deleted sooner or held longer where legally required.

Once data is no longer required, it is securely deleted or anonymised.

7. Transferring your data out of the UK and EEA

Your personal data may be transferred outside of the UK or EEA, including to Canada or the United States.

We use secure, compliant services (such as Shopify) that ensure your data is protected under approved international safeguards.

If you are a resident of California, you may request access to or deletion of your data by contacting info@clearminds.com

8. Your rights in relation to your data

You have the following rights:

Access – to obtain confirmation and a copy of your data
Rectification – to correct inaccurate data
Erasure – to request deletion of your data
Restriction – to limit how we process your data
Portability – to transfer your data to another provider
Objection – to object to data processing or marketing
Automated decision-making – to not be subject to automated decisions that affect you

You can exercise these rights by contacting us via email. We aim to respond within one month.

9. Keeping your data secure

We have strict measures to protect your data against unauthorised access or loss.

Access is limited to those who need it for legitimate business purposes.

In the event of a data breach, we will notify affected individuals and the relevant authorities as required by law.

10. Contact us

If you have any questions or wish to exercise your rights, please contact:

Email: info@clearminds.com

11. Making a complaint

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) in the UK:

ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

If you are in the EU, you may contact your local data protection authority.

12. This policy

This Privacy Policy was published and last updated on 28 September 2023.

We keep our privacy policy under regular review and may update it from time to time.

If you would like this policy in another format (for example, audio, large print or braille), please contact info@clearminds.com

OVERVIEW

www.clearminds.com (the “Site”) is a Site operated by Pure Clear Minds Limited trading as Clear Minds (“we”, “our”, “us”). We are registered in Gibraltar under company number 121214 and have our registered office at 5/9 Main Street Gibraltar GX11 1AA.

BY USING OUR SITE YOU ACCEPT THESE TERMS

We provide this Site and a mobile application, “Clear Minds – Hypnotherapy” (“App”) which gives you access to our hypnotherapy e-services (the “Services”). These Terms apply to your use of the Site and Services, including any content made available therein.

By visiting our Site and or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”) including those additional terms referenced herein and available by hyperlink. These Terms apply to all users of the Site, including without limitation to users who are browsers, vendors, customers, merchants, or contributors of content. If you do not agree to these Terms, you must not use our Site.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

OTHER TERMS THAT MAY APPLY TO YOU

These Terms refer to additional policies which also apply to your use of our Site and the provision of the Service to you where applicable. You can find them here:

https://clearminds.com/pages/policies

You are responsible for ensuring that all persons who access our Site through your internet connection are aware of and comply with these Terms and other applicable terms. In the event of conflict between the additional terms and these Terms, the additional terms will prevail.

WE MAY MAKE CHANGES TO THESE TERMS

We reserve the right to update, change or replace any part of these Terms from time to time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site and or Services following any changes to these Terms constitutes acceptance of those changes. You can review the most current version of the Terms at any time on this page.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our policies: https://clearminds.com/pages/policies

Pure Clear Minds Limited reserves the right to use pseudonyms and different imagery for our customer testimonials in order to protect their identities. Names and picture content might not reflect the actual name and image of the person we are referring to within our content.

AGE RESTRICTIONS

Anyone who uses this Site regardless of age shall be subject to these Terms.

You must be over the age of 16 to use the Service. If you are below the age of 18 then you must be under supervision by your Parent or Guardian when using the Services or any of the digital content available through our Site and you must obtain their consent for the use of the Services and agreement by them to be bound by these Terms.

OUR SITE TERMS

WE MAY MAKE CHANGES TO THE SITE

We reserve the right to change the Service to:

• reflect changes in relevant laws and regulatory requirements

• make minor technical adjustments and improvements

• update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it

We reserve the right to update and change our Site from time to time to reflect changes to our Services, products, our users’ needs and our business priorities.

Any new service or digital content products which are added to the current Site shall form as part of the Service and be subject to these Terms.

WE MAY SUSPEND OR WITHDRAW OUR SITE

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give all Account holders reasonable notice of any planned suspension or withdrawal but do not guarantee prior notice especially when urgent action is needed.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information such as professional or specialist advice. Any reliance on the material on this Site is at your own risk.

THIRD PARTY LINKS

Certain Services and digital content available via our Site may include materials from third parties. You are responsible for checking whether the Services and or digital content provided by such third parties meet your requirements.

Links available on the Site may direct you to third party sites that are not affiliated with us and are provided for your information only. We have no control over the contents of those sites or resources and are not responsible for examining or evaluating the content or accuracy and we do not warrant or guarantee the content or accuracy thereof. We do not have any liability or responsibility for any third party materials or sites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party sites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

USER GENERATED CONTENT IS NOT APPROVED BY US

This Site may include information and materials uploaded by users of the Site, including to social media pages, video sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us.

YOUR COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You acknowledge that the views expressed by users of this Site do not represent our views or values. We have the right to monitor, edit or remove any content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or obligations of confidentiality, provided always that we are under no obligation to monitor, verify the accuracy or otherwise regulate any content posted by users of this Site.

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, through our social media channels or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service, the Site or any related site. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you, other users of the Site or any third party.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy.

You warrant that any such contribution will comply with the above terms, and you will be liable to us and indemnify us for all and any losses, liabilities, costs and expenses incurred by us arising from your breach of any of those terms. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, you agree to contact us immediately on info@clearminds.com.

If you wish to contact us in relation to any content you have uploaded to our Site or App and that we have taken down, please contact info@clearminds.com.

We have the right to disclose to all relevant government enforcement and policing agencies any content which breaches these Terms and to provide such authorities the details of the user who has uploaded such content without notice to the user.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our Site and or App, you grant us the following rights to use that content:

• a worldwide, non exclusive, royalty free, perpetual, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user generated content in connection with the Service provided by the Site and for our business purposes through any media including to promote the Site, App or the Services we provide

• a worldwide, non exclusive, royalty free, perpetual, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the Site and App and in promotion of our Services

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site or contained in the Services or products available through our Site that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site, in the Service or digital content or on any related site is inaccurate at any time without prior notice.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our Site and App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page from our Site, or view any online content for your personal use only and not for any other purpose. Where applicable, you may draw the attention of others within your organisation to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any text, illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without our prior consent.

Our status and that of any identified contributors as the authors of content on our Site must always be acknowledged, except where the content is user generated.

You must not use any part of the content on our Site for commercial purposes or otherwise commercially exploit any part of the content without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Site or App in breach of these Terms of use, then without prejudice to any other rights or remedies we may have, your right to use our Site and or App will cease immediately and you must, at our request, return or destroy any copies of the materials you have made and you agree to indemnify us against all and any loss we may suffer as a result.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site, App or their respective content:

(a) for any unlawful purpose

(b) to solicit others to perform or participate in any unlawful acts

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

(f) to submit false or misleading information

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of the Site, related sites or other sites, or the Internet

(h) to collect or track the personal information of others

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape

(j) for any obscene or immoral purpose

(k) to interfere with or circumvent the security features of the Service or any related Site, other Sites, or the Internet

We reserve the right to terminate your use of the Site, Service or any related site for violating any of the prohibited uses.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is hosted, or any server, computer or database connected to our Site and App. You must not attack our Site or App via a denial of service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site and or App will cease immediately.

NO TEXT OR DATA MINING, OR WEB SCRAPING

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site, App or any Services or products provided via, or in relation to, our Site or App. This includes using any robot, bot, spider, scraper or other automated device or technique to access, copy, monitor or republish any portion of the Site or data. It also includes any automated analytical technique aimed at analysing text and data in digital form to generate information such as patterns, trends and correlations.

This clause shall not apply insofar as we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

OUR ONLINE SERVICES

SERVICES

We reserve the right to refuse the Service or use of any digital content to anyone for any reason at any time.

Certain Services or digital content may be available exclusively online through the Site. Such Services and digital content may have limited quantities.

We reserve the right to limit the sale and supply of the Services or digital content available on our Site to any person, geographic region or jurisdiction. We may exercise this right on a case by case basis.

We have made every effort to display as accurately as possible the colours and images of the Services and our products that appear on our Site and our App. A product’s true colour may not exactly match that shown on your device and in our marketing.

We do not warrant that the quality of any of the Services, products, content, information, or other material purchased or obtained from us will meet your expectations, or that any errors in the Service or any products will be corrected.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service or product on our Site.

ORDERS

We accept your order when we supply the Service or allow access to the online Service. If you purchase digital content from us, the link to access this content will be made available to you once payment has been successfully processed.

Sometimes we reject orders for reasons determined at our sole discretion. When this happens, we let you know as soon as possible by contacting the email address provided at the time the order was made and refund any sums you have paid in respect of the rejected order.

We may, in our sole discretion, limit quantities purchased per person, per household or per order.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We charge you when you order. However, for use of our App we take payment at regular intervals, as explained to you during the subscription process. See our policies for details: https://clearminds.com/pages/policies

You warrant that you have the right and authority to use all payment method(s) you submit to us when making an order, for example that you are the holder of any credit card used.

PAYMENTS

We use the following third parties to process payments:

• Shopify: https://www.shopify.com/legal/privacy

• Stripe: https://stripe.com/gb/privacy

• PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full

You warrant that you have the right to use all payment method(s) you submit to us when making an order.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You may be required to set up an account with us in order to make use of certain Services, products or promotions such as free trials or subscriptions available through our Site (“Account”). You can set up an account with us through our Site or App. See our policies for details: https://clearminds.com/pages/policies

You agree to provide current, complete and accurate information to us when setting up the Account for all purchases made through our Site. You agree to promptly update the information stored on your Account if there are any changes so that we can complete your transactions and contact you as needed.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms, or where it may be necessary to protect the security and integrity of our Site.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@clearminds.com and we will look to reset the relevant account details concerned.

YOU HAVE NO SET OFF RIGHTS

You must pay all amounts due to us in full without any set off, counterclaim, deduction or withholding.

RETURNS AND REFUNDS POLICY

Due to our products being a digital download, these products do not come with an option for a refund.

If you think there is something wrong with your product, you must contact our Customer Service Team where we will look to resolve the matter as soon as reasonably practical at info@clearminds.com

WE MAY MAKE CHANGES TO THE SERVICE AND ANY PRODUCTS

We reserve the right to change the Service and any product available through our Site to:

• reflect changes in relevant laws and regulatory requirements

• make minor technical adjustments and improvements

• update digital content, provided that the digital content always matches the description we provided before you bought it

WE MAY SUSPEND OR WITHDRAW THE SERVICES AND ANY PRODUCTS

We reserve the right to suspend the supply of a Service and or the Site. We can do this to:

• deal with technical problems or make minor technical changes

• update the product to reflect changes in relevant laws and regulatory requirements

• make changes to the Services

All descriptions of the Services and products are subject to change at any time without notice, at our sole discretion. We reserve the right at any time to modify or discontinue the Service or any part or content without notice.

MODIFICATIONS TO PRICES

We reserve the right to change the prices for our Services. Prices for our Services are subject to change without notice and shall be the current price at the time of order or, in the case of subscription services, shall be subject to the change upon one month’s notice.

GENERAL TERMS

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

If you are a consumer:

The information we provide you on our Site is strictly for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Site and Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Site or the Service. This extends to any use of or information relating to any third party services which we may recommend, promote or market through the Site. Although we make reasonable efforts to update the information provided by the Site and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

We are not responsible for events outside our control. If our provision of the Service or support for the Site and the Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us. We are not liable for any delays to a third party service which are caused by an event outside our control, and we are not responsible for notifying you of any delay to third party services you have accessed through our Site nor to take any steps to minimise the effect of the delay to third party services.

You are responsible for checking that the Site and the Service are suitable for you. The Site and the Services available have not been developed to meet your individual requirements. Please check that the facilities and functions of the Site and Services meet your requirements. We do not guarantee that the hypnotherapy sessions accessed through our Site and Services will work for everyone. One or more of them may not work for you.

Please back up content and data used with the Site and App. You are solely responsible for securing and backing up your content.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow download or installation instructions or to have in place the minimum system requirements advised by us or caused by your breach of any of these Terms.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

Our hypnotherapy products, titles and packages are a means of complementary therapy which may or may not work dependent upon the individual using them. They are not, nor are they intended to be, a replacement for traditional medical therapies prescribed or recommended by medical practitioners. If you have a medical condition which requires the intervention of a medical practitioner or where traditional medical remedies are available you should seek advice from a qualified medical practitioner and not solely rely on our products, titles and packages.

If you are a business user:

We are not liable for business losses. If you use the Site or App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee, represent or warrant that our provision or your use of the Services or any products available through our Site or App will be uninterrupted, timely, secure or error free.

We do not warrant that the results that may be obtained from the use of the Service or any product available through our Site will be accurate or reliable.

You agree that from time to time we may remove the Service or a product for indefinite periods of time or cancel the service at any time, without notice to you. We will not be liable for any losses you incur as a result.

You expressly agree that your use of, or inability to use, the Site, App, Service or product is at your sole risk. All products and Services delivered to you through the Site are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of our Site, or the subsequent provision of any products or Services to you or any other claim related in any way to your use of our Site or any Service or Product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Nothing in these terms shall limit or exclude our liability for:

• death or personal injury directly caused by our negligence, or the negligence of our employees

• fraud or fraudulent misrepresentation

• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982

• defective products under the Consumer Protection Act 1987

• any other matter in respect of which it would be unlawful for us to exclude or restrict liability

Nothing in these terms shall reduce, modify, limit or exclude any consumer statutory rights available to a user where the user is a consumer.

MEDICAL DISCLAIMERS

By using our App and the Services, and subject to the terms under “Our responsibility for loss or damage suffered by you” above, you acknowledge and agree to the following:

• We are not a licenced healthcare provider

• The information including but not limited to text, graphics, images and other content on our Site and App, through our marketing or through the provision of the Service is for informational purposes only. No content is a substitute for professional medical advice, diagnosis or treatment

• You will seek the advice of a healthcare professional with any questions relating to your medical condition or treatment, before undertaking a new healthcare regime or in the event of an emergency

• You will not disregard professional medical or healthcare advice or delay seeking professional advice because of anything you have seen or read on our Site or App or through the Service

• Our hypnotherapy sessions are not designed or recommended for individuals with epilepsy. Engaging with these sessions may pose significant risks to your health and safety. We strongly advise against using our services if you have been diagnosed with epilepsy or experience epileptic symptoms

INDEMNIFICATION

You agree to indemnify us, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees against all liabilities, costs, expenses, damages and losses including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs calculated on a full indemnity basis and all other reasonable professional costs and expenses from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

If any term or part term of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

TERMINATION

You may terminate this agreement at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Without affecting any other right or remedy available to us, we may terminate this agreement with immediate effect.

Where you are a consumer, we may terminate this agreement with immediate effect by giving notice to you via email if:

• in our sole judgment you fail, or we suspect that you have failed, to comply with these Terms

• you take any step or action in connection with you being made bankrupt

• you reach the normal retiring age for agents in this sector in the United Kingdom, or in any event the age of 65, or die, or by reason of incapacity or illness you are incapable of managing your own affairs or become a patient under any mental health legislation

You will remain liable for all amounts due up to and including the date of termination. In the event that we terminate this agreement, we may deny you access to any ongoing Services we are providing you.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.

You can only transfer your agreement with us to someone else if we agree to this. If you are a business you need our consent to transfer your contract with us and it is entirely up to us whether we give it.

ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this Site or our App or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Site and the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

NOBODY ELSE HAS ANY RIGHTS UNDER THIS CONTRACT

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign off on ending or changing it.

GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services or Products shall be governed by and construed in accordance with the laws of Gibraltar.

RESOLVING DISPUTES WITH US

Our Customer Service Team will do their best to resolve any problems you have with us or our products. Contact: info@clearminds.com

CONTACT INFORMATION

Questions about the Terms should be sent to us at info@clearminds.com

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device's hard drive.

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website and as such cannot be switched off on our system. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You may use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website as a result.

Analytical or performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookies we use (examples)

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Used in connection with navigation through a storefront

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Used in connection with checkout.

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Used in connection with checkout.

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Used in connection with checkout.

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Used in connection with customer login.

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Used in connection with customer login.

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Used to facilitate updating customer account information.

Third party cookies

We also use third party cookies originating from a different domain address to the one you are visiting. The following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

Name of Third Party

To deactivate the use of third party advertising cookies, you may the following page to manage the use of these third party cookies:

Shopify: https://www.shopify.com/legal/cookies

Google Analytics: http://tools.google.com/dlpage/gaoptout

Google Analytics

Google Analytics is integrated into the Clear Minds App and Site and will collect data throughout the period you are logged in and or using the App or Site. These cookies are used to track the level of user traffic flowing to the App and Site and may also track installations, uninstallations and the sending of promotional notifications. These cookies collection information including your IP address, which may amount to your personal data. Google’s privacy policy will help you understand the information that is collect, why it I collected and how you can manage their collection and processing of your personal information:

https://policies.google.com/privacy?hl=en&gl=uk

Managing your preferences

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

Strictly essential cookies: ON

Analytical or performance cookies: OFF

Functionality cookies: OFF

Targeting cookies: OFF

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 3 months.

Clear Minds is a self-directed digital wellness platform that provides non-medical, non-clinical content designed to support emotional wellbeing, personal growth, and behavioural change. Our content includes hypnotherapy, guided meditation, mindfulness, and breathwork sessions that can be accessed digitally through our website and app.

Clear Minds is not a medical service and is not registered with the Care Quality Commission (CQC). Our sessions are intended as complementary wellness support, not as a substitute for medical diagnosis, treatment, or therapy delivered by a qualified healthcare professional.

Use of the Clear Minds platform does not create a therapist–client or doctor–patient relationship between you and Clear Minds or any of its contributors. Our sessions and resources are intended for general wellness support only.

If you are experiencing distress, a mental health crisis, or any medical emergency, please contact the appropriate services immediately. In the UK, call 999 for emergencies or 111 for urgent medical advice. You can also contact Samaritans on 116 123 for free 24-hour support.

Governance and Best Practice

Clear Minds operates under best-practice standards for digital wellness platforms, with a strong focus on safety, transparency, and user wellbeing. We follow governance principles that include safeguarding and duty of care, with all team members trained to recognise indicators of abuse, distress, or crisis. We maintain clear escalation and reporting procedures in line with local authority safeguarding guidelines. We also follow a duty of candour, operating transparently and taking responsibility when things go wrong, supported by continuous improvement through incident reporting and corrective action.

User consent and safety are at the core of our approach. Participation in Clear Minds sessions is entirely voluntary. Users are encouraged to review any contraindications and can withdraw at any time. Our platform is built on a privacy-by-design framework. We collect only minimal personal data, such as first name and email address, maintain GDPR compliance, and apply strict data retention policies.

All content is developed and reviewed by qualified practitioners to ensure professional integrity, ethical standards, and therapeutic accuracy. We also maintain a transparent complaints and feedback process that ensures fair investigation, timely responses, and no detriment to the user.

Medical Positioning

Clear Minds does not provide clinical mental health or medical services. We do not diagnose, treat, or prescribe for any medical or psychological condition. Our hypnotherapy, meditation, and breathwork sessions are provided for general wellness and relaxation purposes only.

For individuals requiring clinical mental health support, Clear Minds works in partnership with Smart Start Minds (CQC registered: 1-2950268195), who can provide access to licensed therapeutic or clinical services.

All users are encouraged to seek professional medical or psychological advice before making any changes to their health routines or mental wellbeing plans.

Limitation of Liability

Clear Minds takes every reasonable step to ensure the accuracy and quality of its content, but we make no guarantees that our hypnotherapy, meditation, or breathwork sessions will achieve any specific outcomes. Results may vary between individuals. By using our website, app, or content, you acknowledge that you do so voluntarily and at your own discretion. Clear Minds accepts no liability for any direct or indirect loss, harm, or damage arising from your use of the platform or reliance on its content.

International Use

Our services are designed to comply with UK standards for digital wellness platforms. Users accessing Clear Minds from outside the United Kingdom do so at their own initiative and are responsible for complying with local laws and regulations applicable in their country of residence.

Updates to this Disclaimer

We review this disclaimer regularly to ensure it remains accurate and up to date. Clear Minds reserves the right to amend this policy at any time without notice. Continued use of the platform following any updates constitutes acceptance of the revised terms.

Contact

If you have any questions about this disclaimer or need further information, please contact us at info@clearminds.com

1. Introduction and Commitment to Excellence

At Clear Minds, our mission is to make professional-grade mental healthcare support accessible and effective for everyone. We believe that transformation begins with awareness, and that every individual, no matter their circumstances, deserves the tools, guidance, and emotional support to create meaningful, positive change in their lives. We are a leader in self-care therapy innovation, combining clinical expertise in hypnotherapy and NLP with technological accessibility. Our digital hypnotherapy platform and app make it possible for individuals to experience the benefits of evidence-based therapy techniques from the comfort of their own homes and in their own time. Our promise is simple, yet powerful: to ensure that every customer feels heard, supported, and empowered throughout their journey with us. We strive for 100% customer satisfaction and uphold the highest ethical and professional standards across every point of contact — from therapeutic delivery to customer support and safeguarding.

2. Our Services and Therapeutic Approach

Clear Minds delivers a holistic and research-informed range of services designed to support mental, emotional, and physical wellbeing. Our wide selection of sessions and programs are grounded in established psychological and behavioural disciplines, including NLP (Neuro-Linguistic Programming) to reframe thought patterns and strengthen emotional resilience, CBT (Cognitive Behavioural Therapy) to challenge negative behaviours and promote positive, realistic thinking, Clinical Hypnotherapy to access the subconscious mind and create lasting behavioural change, and Guided Meditation and Breathwork to promote relaxation, clarity, and mindful awareness. Our programs cover over 350 professionally recorded sessions targeting areas such as reducing alcohol and substance dependence, healthy sustainable weight loss and emotional eating recovery, stress and anxiety reduction, overcoming trauma and PTSD, sleep improvement, boosting confidence and motivation, managing menopause, overcoming chronic pain, healing from toxic relationships, supporting children’s psychology, enhancing workplace wellbeing, and general personal growth. All sessions are available through the Clear Minds App via an affordable monthly subscription model, with additional quarterly and annual savings. Customers can also obtain lifetime access through our exclusive Master Collection, which can be extended to family members for shared wellbeing.

3. Customer Support Channels and Accessibility

At Clear Minds, we provide 24/7 global customer support in multiple languages to ensure every user has immediate access to guidance and reassurance whenever needed. Our support team can be reached via live chat on our website and app, email at info@clearminds.com, Facebook Messenger, or through the in-app contact form. Average response times are within minutes, with urgent or emotional wellbeing cases prioritised immediately. Even during peak periods, customers receive notification of expected wait times and are never left unattended. Our service is international, supporting customers across multiple time zones so help is always available wherever you are.

4. Scope of Support and Staff Expertise

Our dedicated customer service team is trained in therapeutic awareness and emotional sensitivity to provide tailored and compassionate support. We address a wide range of requests, including general information about our sessions, guidance on listening methods, personalised recommendations, technical assistance, and emotional reassurance. Our tone is gentle, encouraging, and motivating, ensuring every user feels safe and validated. We are not just a digital service — we are a human-first organisation, with care, empathy, and professionalism at the heart of everything we do.

5. Listening Guidance and Best Practices

To gain the full benefits of hypnotherapy, we provide clear guidance on how and when to listen: find a quiet, comfortable space where you won’t be disturbed, use headphones for focus, and listen once daily, ideally before bedtime or during relaxation. Allow sessions to play through, even if you fall asleep — the subconscious still continues to absorb positive suggestions. We educate customers about normal responses to hypnotherapy, such as vivid dreams, emotional release, temporary resistance, or restlessness as the mind adjusts. We also provide medical guidance for individuals with epilepsy or neurological conditions, advising safe listening practices and when to consult a medical professional. This ensures users feel reassured and empowered to continue confidently.

6. Personalised Listening Plans and Ongoing Progress Support

We recognise that every journey is unique. Clear Minds provides bespoke listening plans and continuous progress support. When users reach out, our team assesses their goals, challenges, and time availability to create a personalised structured plan. Each plan is reviewed periodically, with follow-up messages offering encouragement and refinement based on feedback. We also adapt programs for busy lifestyles, recommending a minimum of 15–30 minutes of daily listening or longer for deeper experiences. Progress is celebrated and setbacks are handled with compassion. We help customers focus on long-term transformation, not short-term results.

7. Data Privacy, Confidentiality, and Safeguarding

Clear Minds upholds the highest standards of privacy and ethical data handling in full compliance with GDPR and data protection laws. All communications are treated as confidential and handled with sensitivity, particularly where customers disclose personal or emotional information. Our safeguarding commitment ensures users in distress receive immediate support. If a customer expresses thoughts of self-harm, severe anxiety, or depression, our protocol is to provide reassurance and refer them immediately to relevant crisis services such as Samaritans (UK: 116 123), the National Suicide Prevention Helpline (US: 988), or local emergency and mental health services depending on location. We work closely with these networks to ensure that every individual receives timely and qualified assistance from the right professionals.

8. Community Support and Peer Engagement

A central part of the Clear Minds experience is our Emotional Support Facebook Group, home to over 90,000 members worldwide. This community provides a safe, uplifting space for members to share progress, ask questions, and receive encouragement from others on similar journeys. The group is moderated 24/7 by trained staff and operates under a strict zero-tolerance policy toward negativity or harmful content. It promotes empathy, kindness, and positive engagement, ensuring members feel supported and connected. Many users find this sense of belonging greatly enhances their motivation and reinforces the therapeutic impact of their sessions.

9. Quality Assurance and Continuous Improvement

We continually refine our services based on customer feedback and emerging mental health research. Our quality assurance process includes regular review of session effectiveness, ongoing updates to content, monitoring of satisfaction rates, and team training in empathy and communication. We are proud of our reputation for transparency and responsiveness, and remain committed to setting the highest standards in digital therapy and wellness.

10. Complaints Policy and Resolution Procedure

At Clear Minds, we take all feedback and complaints seriously as part of our commitment to improvement and customer satisfaction. We recognise that issues may occasionally arise and aim to address them promptly and fairly. Our Complaints Policy is based on respect, responsiveness, resolution, and review. Every complaint is treated with empathy, acknowledged within 24 hours, and fully responded to within 3–5 working days. Customers can submit complaints through the Clear Minds Complaints Form, by email at info@clearminds.com, via live chat on our website or app, or through Facebook Messenger. Once received, a senior support team member will review the complaint and follow up with an appropriate resolution or escalation if required. All complaints are logged and used to improve future service quality.

11. Conclusion: Our Promise

At Clear Minds, we are more than a hypnotherapy provider — we are a compassionate partner in every individual’s journey to emotional wellbeing and self-improvement. We combine professional excellence with human understanding, ensuring that every interaction, whether therapeutic or supportive, reflects our unwavering values of care and trust. Our promise is to be a compassionate, safe, and guiding presence that helps every person move toward a happier, clearer mind and a brighter future.

Contact Details

For partnership or collaboration enquiries, please contact info@clearminds.com or visit www.clearminds.com.

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