Last updated: 16 October 2026

1. Who we are

Pure Clear Minds Limited, trading as Clear Minds (“Clear Minds”, “we”, “us” or “our”), operates clearminds.com and the Clear Minds app.

We are registered in Gibraltar under company number 121214, with our registered office at 5/9 Main Street, Gibraltar, GX11 1AA.

Clear Minds is the controller of the personal information described in this policy.

This policy explains how we handle personal information when you visit our website, use our app, purchase our products, manage a membership or contact us. We handle personal information in accordance with applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.

Contact: info@clearminds.com

2. Health and medical data: no collection, processing, storage or tracking

Clear Minds does not collect, process, store, track or use personal health or medical data through our website, app, analytics or advertising technologies.

This includes information about an individual’s:

• Physical or mental health.
• Health status.
• Medical conditions.
• Health or wellness conditions.
• Symptoms or diagnoses.
• Treatment or medication.
• Medical history.

We do not use browsing activity, purchases, content viewed, session choices or interactions with health and wellness topics to infer an individual’s medical conditions or physical or mental health status.

We do not sell, share, disclose or transmit personal health or medical data to Meta, Google, OpenAI or any other third party. We do not use this information for advertising, retargeting, profiling, audience creation, personalisation or automated decision-making.

These restrictions apply to cookies, pixels, analytics tools, advertising technologies, server-side tracking and other data-sharing methods.

Clear Minds provides general wellbeing content. We do not assign a condition, diagnosis or health status to someone because they view, select or purchase particular content. This does not change the legal classification of information that actually reveals someone’s health status.

The ordinary personal information described below does not authorise the collection or use of health or medical data. Consent to marketing, analytics or advertising cookies does not override this restriction.

3. Personal information we collect

We collect ordinary personal information needed to operate our business and provide our services. Depending on your interaction with us, this may include:

• Identity and contact information, such as your name, email address, telephone number and billing address.
• Account information, such as login credentials, membership status and account preferences.
• Transaction information, such as orders, purchases, subscription details, payment status and billing records.
• Payment-related information handled by our payment providers.
• Technical information, such as your IP address, browser, device, operating system and approximate location.
• Operational usage information needed to provide, secure and improve our website and app, subject to the health-data restrictions in section 2.
• Marketing preferences and records of consent.
• Non-health-related correspondence, feedback and service enquiries.

We collect information directly when you create an account, place an order, subscribe, manage your preferences, contact us or provide feedback.

We may also receive information from payment providers, service providers and technologies used on our website or app, as explained in our Cookie Policy.

Please do not submit medical records, diagnoses, treatment information or other personal health information through our website, app or routine customer-service channels.

4. How and why we use personal information

We use ordinary personal information to:

• Create and manage your account.
• Process orders, payments and subscriptions.
• Provide access to purchased content and membership services.
• Answer service enquiries and resolve technical or billing issues.
• Send order confirmations, service notices and account updates.
• Maintain financial records and meet legal obligations.
• Prevent fraud, protect accounts and maintain security.
• Understand general service performance and improve usability.
• Send marketing communications where permitted.
• Measure advertising performance where permitted and subject to your preferences.

None of these purposes permits the processing of health or medical data described in section 2.

Our legal basis depends on the purpose. It may be:

• Performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate interests, where those interests are not overridden by your rights.
• Your consent, where required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. Marketing and service communications

We may contact you about orders, subscriptions, account security, access to services or important changes.

Where permitted by law, we may also send marketing communications about Clear Minds products and services. You can unsubscribe using the link in our marketing emails or contact info@clearminds.com.

Unsubscribing from marketing does not prevent essential account or service communications.

We do not select marketing recipients or personalise advertising using medical conditions, health status or inferred health information.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies for essential functions and, where permitted by your choices and applicable law, functionality, analytics and advertising.

These technologies may process ordinary technical, interaction and transaction information. They must not collect, transmit or use information that reveals an individual’s health or medical status.

We do not use health-related browsing, purchases or session choices to create health profiles or advertising audiences.

See our Cookie Policy for information about cookie categories and managing your preferences.

7. Sharing ordinary personal information

We do not sell your personal data.

Where necessary for the purposes described in this policy, we may share ordinary personal information with:

• Website, app, hosting and technology providers.
• Payment providers and financial institutions.
• Subscription, account-management and customer-service providers.
• Communication, analytics and advertising providers, where permitted.
• Accountants, legal advisers and other professional advisers.
• Regulators, courts, law enforcement or other authorities where legally required.

Depending on the service used, providers may include Shopify, Stripe, Apple, Google, Meta and YouTube.

We limit disclosures to information appropriate to the relevant purpose and use contractual or other safeguards where required.

This section does not authorise sharing personal health or medical data. The restrictions in section 2 apply to all providers and disclosures.

8. International transfers

Some service providers process ordinary personal information outside your country, including in Canada or the United States.

Where applicable law requires safeguards for international transfers, we use an appropriate transfer mechanism, such as an adequacy decision, approved contractual clauses or another legally recognised safeguard.

You can contact us for information about the safeguards relevant to your personal information.

9. Retention

We retain ordinary personal information only for as long as necessary for the purpose for which it was collected, including applicable legal, accounting and reporting requirements.

Retention periods depend on the record and purpose. Financial and transaction records may generally be retained for up to six years, or longer where legally required. Other information may be deleted sooner.

When information is no longer required, we delete it securely or anonymise it.

These retention provisions do not authorise the storage of health or medical data.

10. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Access is limited to people and providers who need it for authorised purposes.

No online service can guarantee absolute security. Where a personal data breach occurs, we assess it and notify affected individuals and relevant authorities where legally required.

11. Your rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion.
• Restrict processing.
• Receive or transfer certain information in a portable format.
• Object to processing, including direct marketing.
• Withdraw consent.
• Receive applicable protections relating to solely automated decisions with legal or similarly significant effects.

These rights are subject to legal conditions and exceptions.

To make a request, email info@clearminds.com. We may need to verify your identity. We normally respond within one month, subject to any lawful extension.

12. Complaints

Please contact info@clearminds.com if you have concerns about how we handle personal information.

You may also complain to the data protection authority relevant to your location. In the UK, this is the Information Commissioner’s Office: https://ico.org.uk.

If you are in the EEA, you may contact your local supervisory authority.

13. Changes and contact

We may update this policy to reflect changes to our services, practices or legal obligations. The publication date above identifies the latest version.

For privacy questions, rights requests or an accessible version of this policy, contact:

info@clearminds.com

OVERVIEW

www.clearminds.com (the “Site”) is a Site operated by Pure Clear Minds Limited trading as Clear Minds (“we”, “our”, “us”). We are registered in Gibraltar under company number 121214 and have our registered office at 5/9 Main Street Gibraltar GX11 1AA.

BY USING OUR SITE YOU ACCEPT THESE TERMS

We provide this Site and a mobile application, “Clear Minds – Hypnotherapy” (“App”) which gives you access to our hypnotherapy e-services (the “Services”). These Terms apply to your use of the Site and Services, including any content made available therein.

By visiting our Site and or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”) including those additional terms referenced herein and available by hyperlink. These Terms apply to all users of the Site, including without limitation to users who are browsers, vendors, customers, merchants, or contributors of content. If you do not agree to these Terms, you must not use our Site.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

OTHER TERMS THAT MAY APPLY TO YOU

These Terms refer to additional policies which also apply to your use of our Site and the provision of the Service to you where applicable. You can find them here:

https://clearminds.com/pages/policies

You are responsible for ensuring that all persons who access our Site through your internet connection are aware of and comply with these Terms and other applicable terms. In the event of conflict between the additional terms and these Terms, the additional terms will prevail.

WE MAY MAKE CHANGES TO THESE TERMS

We reserve the right to update, change or replace any part of these Terms from time to time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site and or Services following any changes to these Terms constitutes acceptance of those changes. You can review the most current version of the Terms at any time on this page.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our policies: https://clearminds.com/pages/policies

Pure Clear Minds Limited reserves the right to use pseudonyms and different imagery for our customer testimonials in order to protect their identities. Names and picture content might not reflect the actual name and image of the person we are referring to within our content.

AGE RESTRICTIONS

Anyone who uses this Site regardless of age shall be subject to these Terms.

You must be over the age of 16 to use the Service. If you are below the age of 18 then you must be under supervision by your Parent or Guardian when using the Services or any of the digital content available through our Site and you must obtain their consent for the use of the Services and agreement by them to be bound by these Terms.

OUR SITE TERMS

WE MAY MAKE CHANGES TO THE SITE

We reserve the right to change the Service to:

• reflect changes in relevant laws and regulatory requirements

• make minor technical adjustments and improvements

• update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it

We reserve the right to update and change our Site from time to time to reflect changes to our Services, products, our users’ needs and our business priorities.

Any new service or digital content products which are added to the current Site shall form as part of the Service and be subject to these Terms.

WE MAY SUSPEND OR WITHDRAW OUR SITE

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give all Account holders reasonable notice of any planned suspension or withdrawal but do not guarantee prior notice especially when urgent action is needed.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information such as professional or specialist advice. Any reliance on the material on this Site is at your own risk.

THIRD PARTY LINKS

Certain Services and digital content available via our Site may include materials from third parties. You are responsible for checking whether the Services and or digital content provided by such third parties meet your requirements.

Links available on the Site may direct you to third party sites that are not affiliated with us and are provided for your information only. We have no control over the contents of those sites or resources and are not responsible for examining or evaluating the content or accuracy and we do not warrant or guarantee the content or accuracy thereof. We do not have any liability or responsibility for any third party materials or sites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party sites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

USER GENERATED CONTENT IS NOT APPROVED BY US

This Site may include information and materials uploaded by users of the Site, including to social media pages, video sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us.

YOUR COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You acknowledge that the views expressed by users of this Site do not represent our views or values. We have the right to monitor, edit or remove any content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or obligations of confidentiality, provided always that we are under no obligation to monitor, verify the accuracy or otherwise regulate any content posted by users of this Site.

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, through our social media channels or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service, the Site or any related site. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you, other users of the Site or any third party.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy.

You warrant that any such contribution will comply with the above terms, and you will be liable to us and indemnify us for all and any losses, liabilities, costs and expenses incurred by us arising from your breach of any of those terms. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, you agree to contact us immediately on info@clearminds.com.

If you wish to contact us in relation to any content you have uploaded to our Site or App and that we have taken down, please contact info@clearminds.com.

We have the right to disclose to all relevant government enforcement and policing agencies any content which breaches these Terms and to provide such authorities the details of the user who has uploaded such content without notice to the user.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our Site and or App, you grant us the following rights to use that content:

• a worldwide, non exclusive, royalty free, perpetual, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user generated content in connection with the Service provided by the Site and for our business purposes through any media including to promote the Site, App or the Services we provide

• a worldwide, non exclusive, royalty free, perpetual, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the Site and App and in promotion of our Services

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site or contained in the Services or products available through our Site that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site, in the Service or digital content or on any related site is inaccurate at any time without prior notice.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our Site and App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page from our Site, or view any online content for your personal use only and not for any other purpose. Where applicable, you may draw the attention of others within your organisation to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any text, illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without our prior consent.

Our status and that of any identified contributors as the authors of content on our Site must always be acknowledged, except where the content is user generated.

You must not use any part of the content on our Site for commercial purposes or otherwise commercially exploit any part of the content without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Site or App in breach of these Terms of use, then without prejudice to any other rights or remedies we may have, your right to use our Site and or App will cease immediately and you must, at our request, return or destroy any copies of the materials you have made and you agree to indemnify us against all and any loss we may suffer as a result.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site, App or their respective content:

(a) for any unlawful purpose

(b) to solicit others to perform or participate in any unlawful acts

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

(f) to submit false or misleading information

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of the Site, related sites or other sites, or the Internet

(h) to collect or track the personal information of others

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape

(j) for any obscene or immoral purpose

(k) to interfere with or circumvent the security features of the Service or any related Site, other Sites, or the Internet

We reserve the right to terminate your use of the Site, Service or any related site for violating any of the prohibited uses.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is hosted, or any server, computer or database connected to our Site and App. You must not attack our Site or App via a denial of service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site and or App will cease immediately.

NO TEXT OR DATA MINING, OR WEB SCRAPING

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site, App or any Services or products provided via, or in relation to, our Site or App. This includes using any robot, bot, spider, scraper or other automated device or technique to access, copy, monitor or republish any portion of the Site or data. It also includes any automated analytical technique aimed at analysing text and data in digital form to generate information such as patterns, trends and correlations.

This clause shall not apply insofar as we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

OUR ONLINE SERVICES

SERVICES

We reserve the right to refuse the Service or use of any digital content to anyone for any reason at any time.

Certain Services or digital content may be available exclusively online through the Site. Such Services and digital content may have limited quantities.

We reserve the right to limit the sale and supply of the Services or digital content available on our Site to any person, geographic region or jurisdiction. We may exercise this right on a case by case basis.

We have made every effort to display as accurately as possible the colours and images of the Services and our products that appear on our Site and our App. A product’s true colour may not exactly match that shown on your device and in our marketing.

We do not warrant that the quality of any of the Services, products, content, information, or other material purchased or obtained from us will meet your expectations, or that any errors in the Service or any products will be corrected.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service or product on our Site.

ORDERS

We accept your order when we supply the Service or allow access to the online Service. If you purchase digital content from us, the link to access this content will be made available to you once payment has been successfully processed.

Sometimes we reject orders for reasons determined at our sole discretion. When this happens, we let you know as soon as possible by contacting the email address provided at the time the order was made and refund any sums you have paid in respect of the rejected order.

We may, in our sole discretion, limit quantities purchased per person, per household or per order.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We charge you when you order. However, for use of our App we take payment at regular intervals, as explained to you during the subscription process. See our policies for details: https://clearminds.com/pages/policies

You warrant that you have the right and authority to use all payment method(s) you submit to us when making an order, for example that you are the holder of any credit card used.

PAYMENTS

We use the following third parties to process payments:

• Shopify: https://www.shopify.com/legal/privacy

• Stripe: https://stripe.com/gb/privacy

• PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full

You warrant that you have the right to use all payment method(s) you submit to us when making an order.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You may be required to set up an account with us in order to make use of certain Services, products or promotions such as free trials or subscriptions available through our Site (“Account”). You can set up an account with us through our Site or App. See our policies for details: https://clearminds.com/pages/policies

You agree to provide current, complete and accurate information to us when setting up the Account for all purchases made through our Site. You agree to promptly update the information stored on your Account if there are any changes so that we can complete your transactions and contact you as needed.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms, or where it may be necessary to protect the security and integrity of our Site.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@clearminds.com and we will look to reset the relevant account details concerned.

YOU HAVE NO SET OFF RIGHTS

You must pay all amounts due to us in full without any set off, counterclaim, deduction or withholding.

RETURNS AND REFUNDS POLICY

Due to our products being a digital download, these products do not come with an option for a refund.

If you think there is something wrong with your product, you must contact our Customer Service Team where we will look to resolve the matter as soon as reasonably practical at info@clearminds.com

WE MAY MAKE CHANGES TO THE SERVICE AND ANY PRODUCTS

We reserve the right to change the Service and any product available through our Site to:

• reflect changes in relevant laws and regulatory requirements

• make minor technical adjustments and improvements

• update digital content, provided that the digital content always matches the description we provided before you bought it

WE MAY SUSPEND OR WITHDRAW THE SERVICES AND ANY PRODUCTS

We reserve the right to suspend the supply of a Service and or the Site. We can do this to:

• deal with technical problems or make minor technical changes

• update the product to reflect changes in relevant laws and regulatory requirements

• make changes to the Services

All descriptions of the Services and products are subject to change at any time without notice, at our sole discretion. We reserve the right at any time to modify or discontinue the Service or any part or content without notice.

MODIFICATIONS TO PRICES

We reserve the right to change the prices for our Services. Prices for our Services are subject to change without notice and shall be the current price at the time of order or, in the case of subscription services, shall be subject to the change upon one month’s notice.

GENERAL TERMS

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

If you are a consumer:

The information we provide you on our Site is strictly for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The Site and Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Site or the Service. This extends to any use of or information relating to any third party services which we may recommend, promote or market through the Site. Although we make reasonable efforts to update the information provided by the Site and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

We are not responsible for events outside our control. If our provision of the Service or support for the Site and the Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us. We are not liable for any delays to a third party service which are caused by an event outside our control, and we are not responsible for notifying you of any delay to third party services you have accessed through our Site nor to take any steps to minimise the effect of the delay to third party services.

You are responsible for checking that the Site and the Service are suitable for you. The Site and the Services available have not been developed to meet your individual requirements. Please check that the facilities and functions of the Site and Services meet your requirements. We do not guarantee that the hypnotherapy sessions accessed through our Site and Services will work for everyone. One or more of them may not work for you.

Please back up content and data used with the Site and App. You are solely responsible for securing and backing up your content.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow download or installation instructions or to have in place the minimum system requirements advised by us or caused by your breach of any of these Terms.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

Our hypnotherapy products, titles and packages are a means of complementary therapy which may or may not work dependent upon the individual using them. They are not, nor are they intended to be, a replacement for traditional medical therapies prescribed or recommended by medical practitioners. If you have a medical condition which requires the intervention of a medical practitioner or where traditional medical remedies are available you should seek advice from a qualified medical practitioner and not solely rely on our products, titles and packages.

If you are a business user:

We are not liable for business losses. If you use the Site or App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee, represent or warrant that our provision or your use of the Services or any products available through our Site or App will be uninterrupted, timely, secure or error free.

We do not warrant that the results that may be obtained from the use of the Service or any product available through our Site will be accurate or reliable.

You agree that from time to time we may remove the Service or a product for indefinite periods of time or cancel the service at any time, without notice to you. We will not be liable for any losses you incur as a result.

You expressly agree that your use of, or inability to use, the Site, App, Service or product is at your sole risk. All products and Services delivered to you through the Site are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of our Site, or the subsequent provision of any products or Services to you or any other claim related in any way to your use of our Site or any Service or Product, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Nothing in these terms shall limit or exclude our liability for:

• death or personal injury directly caused by our negligence, or the negligence of our employees

• fraud or fraudulent misrepresentation

• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982

• defective products under the Consumer Protection Act 1987

• any other matter in respect of which it would be unlawful for us to exclude or restrict liability

Nothing in these terms shall reduce, modify, limit or exclude any consumer statutory rights available to a user where the user is a consumer.

MEDICAL DISCLAIMERS

By using our App and the Services, and subject to the terms under “Our responsibility for loss or damage suffered by you” above, you acknowledge and agree to the following:

• We are not a licenced healthcare provider

• The information including but not limited to text, graphics, images and other content on our Site and App, through our marketing or through the provision of the Service is for informational purposes only. No content is a substitute for professional medical advice, diagnosis or treatment

• You will seek the advice of a healthcare professional with any questions relating to your medical condition or treatment, before undertaking a new healthcare regime or in the event of an emergency

• You will not disregard professional medical or healthcare advice or delay seeking professional advice because of anything you have seen or read on our Site or App or through the Service

• Our hypnotherapy sessions are not designed or recommended for individuals with epilepsy. Engaging with these sessions may pose significant risks to your health and safety. We strongly advise against using our services if you have been diagnosed with epilepsy or experience epileptic symptoms

INDEMNIFICATION

You agree to indemnify us, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees against all liabilities, costs, expenses, damages and losses including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs calculated on a full indemnity basis and all other reasonable professional costs and expenses from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

If any term or part term of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

TERMINATION

You may terminate this agreement at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Without affecting any other right or remedy available to us, we may terminate this agreement with immediate effect.

Where you are a consumer, we may terminate this agreement with immediate effect by giving notice to you via email if:

• in our sole judgment you fail, or we suspect that you have failed, to comply with these Terms

• you take any step or action in connection with you being made bankrupt

• you reach the normal retiring age for agents in this sector in the United Kingdom, or in any event the age of 65, or die, or by reason of incapacity or illness you are incapable of managing your own affairs or become a patient under any mental health legislation

You will remain liable for all amounts due up to and including the date of termination. In the event that we terminate this agreement, we may deny you access to any ongoing Services we are providing you.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.

You can only transfer your agreement with us to someone else if we agree to this. If you are a business you need our consent to transfer your contract with us and it is entirely up to us whether we give it.

ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this Site or our App or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Site and the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

NOBODY ELSE HAS ANY RIGHTS UNDER THIS CONTRACT

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign off on ending or changing it.

GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services or Products shall be governed by and construed in accordance with the laws of Gibraltar.

RESOLVING DISPUTES WITH US

Our Customer Service Team will do their best to resolve any problems you have with us or our products. Contact: info@clearminds.com

CONTACT INFORMATION

Questions about the Terms should be sent to us at info@clearminds.com

As our products are delivered digitally or accessed through an app subscription, all sales are final and non-refundable. Once digital content has been accessed, streamed or downloaded, we cannot offer a refund under any circumstances.

That said, your experience matters to us. If you encounter any technical issues, duplicate purchases, or problems accessing your sessions, please contact us within 7 days of purchase — our team will review your case and help resolve any issues as quickly as possible.

Refunds may only be considered where a purchase was made in error, has not been accessed or downloaded, and where we are contacted promptly.

Unauthorised use, accidental purchases, or change of mind are not eligible for refunds.

Nothing in this policy affects your statutory rights under UK consumer law.

For support or questions, please contact info@clearminds.com

Last updated: 16 October 2026

1. About this policy

This policy explains how Clear Minds uses cookies and similar technologies on clearminds.com. Where equivalent technologies are used in our app, the same health-data restrictions apply.

Read this policy alongside our Privacy Policy, which explains who we are, how we handle personal information and how to exercise your rights.

Contact: info@clearminds.com

2. What cookies and similar technologies are

Cookies are small files placed on your device. They can help a website recognise your browser, remember preferences, operate a shopping basket or maintain a secure session.

Similar technologies include pixels, tags, local storage and software development kits. These may record interactions or communicate information to a service provider.

Session cookies normally expire when your browsing session ends. Persistent cookies remain until their expiry date or until you delete them.

3. Health and medical data: excluded from cookies and tracking

Clear Minds does not use cookies, pixels, analytics, advertising tools, app technologies or server-side tracking to collect, process, store, track, infer or use personal health or medical data.

This includes information about an individual’s:

• Physical or mental health.
• Health status.
• Medical conditions.
• Health or wellness conditions.
• Symptoms or diagnoses.
• Treatment or medication.
• Medical history.

We do not use pages visited, links clicked, purchases, content viewed, session choices or interactions with health and wellness topics to infer an individual’s medical conditions or physical or mental health status.

We do not sell, share, disclose or transmit personal health or medical data through these technologies to Meta, Google, OpenAI or any other third party.

We do not use personal health or medical data for advertising, retargeting, profiling, audience creation, personalisation or automated decision-making.

Consent to analytics, functionality or advertising technologies does not authorise the collection, inference, use or sharing of health or medical data.

These restrictions apply regardless of whether a technology operates in your browser, in our app or through a server-side connection.

4. Categories of cookies and technologies

Strictly necessary

These support functions needed to provide the service you request, such as:

• Secure login and authentication.
• Shopping baskets and checkout.
• Account and subscription access.
• Security and fraud prevention.
• Recording your cookie preferences.

These technologies do not require consent where they meet the applicable legal exemption. You can block them in your browser, but some website functions may stop working.

Functionality

These remember optional preferences and improve convenience, such as language, region or other non-essential display choices.

Where consent is required, these technologies are used only with your consent.

Analytics and performance

These help us understand general website and app performance, identify technical problems and improve usability.

Information may include ordinary device and browser details, interaction events and performance measurements. Health or medical information must not be included or inferred.

Where consent is required, these technologies are used only with your consent.

Advertising and measurement

These may help measure advertising effectiveness and support advertising using permitted, non-health-related information.

We do not use them to identify medical conditions, infer health status or build health-related advertising audiences.

Where consent is required, these technologies are used only with your consent.

5. Information these technologies may process

Depending on the technology, its purpose and your preferences, ordinary information may include:

• Cookie or device identifiers.
• IP address and approximate location.
• Browser, device and operating-system details.
• Session and security information.
• Your cookie preferences.
• Non-sensitive interaction and transaction events used for permitted measurement.

These categories do not permit information revealing health or medical status to be collected or transmitted. The restrictions in section 3 apply to all events, identifiers, page information and associated data.

6. First-party and third-party technologies

First-party cookies are set through our website. Third-party technologies are provided by external services.

We use Shopify to support our storefront and checkout. Other services may provide analytics, communications, embedded media or advertising measurement.

Where used, third-party services may include Google, Meta, OpenAI and YouTube. Their technologies remain subject to the restrictions and consent requirements described in this policy.

Third parties may also process information under their own privacy notices when you interact directly with their services.

Further information:

• Shopify cookies: https://www.shopify.com/legal/cookies
• Google privacy: https://policies.google.com/privacy
• Google Analytics browser opt-out: https://tools.google.com/dlpage/gaoptout

Using a provider’s opt-out tool is additional to, and does not replace, your choices through our cookie controls.

7. Managing your choices

You can accept or reject optional cookie categories through our cookie banner or available cookie-preference controls.

Where consent is required, rejecting optional technologies does not prevent you from using the website’s essential functions.

You can change or withdraw your consent through the available cookie-preference controls. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

You can also use your browser settings to view, block or delete cookies. Deleting cookies may remove your saved preferences, and you may be asked to choose again.

Browser settings may not control every app technology or server-side process. Contact info@clearminds.com if you need help understanding your choices.

8. Cookie duration

Cookie durations vary by provider and purpose. Some expire at the end of a session, while others remain for a defined period or until deleted.

There is no single expiry period that applies to every cookie. Provider documentation and any detailed cookie information available through our preference controls explain relevant durations.

9. Personal information and your rights

Where cookies or similar technologies process personal information, our Privacy Policy explains the relevant purposes, sharing, international transfers, retention and your rights.

Nothing in this Cookie Policy permits the collection, tracking, inference, storage or sharing of personal health or medical data.

10. Changes and contact

We may update this policy as our technologies, services or legal obligations change. The publication date above identifies the latest version.

For questions about cookies, tracking or your preferences, contact:

info@clearminds.com

Clear Minds is a self-directed digital wellness platform that provides non-medical, non-clinical content designed to support emotional wellbeing, personal growth, and behavioural change. Our content includes hypnotherapy, guided meditation, mindfulness, and breathwork sessions that can be accessed digitally through our website and app.

Clear Minds is not a medical service and is not registered with the Care Quality Commission (CQC). Our sessions are intended as complementary wellness support, not as a substitute for medical diagnosis, treatment, or therapy delivered by a qualified healthcare professional.

Use of the Clear Minds platform does not create a therapist–client or doctor–patient relationship between you and Clear Minds or any of its contributors. Our sessions and resources are intended for general wellness support only.

If you are experiencing distress, a mental health crisis, or any medical emergency, please contact the appropriate services immediately. In the UK, call 999 for emergencies or 111 for urgent medical advice. You can also contact Samaritans on 116 123 for free 24-hour support.

Governance and Best Practice

Clear Minds operates under best-practice standards for digital wellness platforms, with a strong focus on safety, transparency, and user wellbeing. We follow governance principles that include safeguarding and duty of care, with all team members trained to recognise indicators of abuse, distress, or crisis. We maintain clear escalation and reporting procedures in line with local authority safeguarding guidelines.

We also follow a duty of candour, operating transparently and taking responsibility when things go wrong, supported by continuous improvement through incident reporting and corrective action.

User consent and safety are at the core of our approach. Participation in Clear Minds sessions is entirely voluntary. Users are encouraged to review any contraindications and can withdraw at any time. Our platform is built on a privacy-by-design framework. We collect only minimal personal data, such as first name and email address, maintain GDPR compliance, and apply strict data retention policies.

All content is developed and reviewed by qualified practitioners to ensure professional integrity, ethical standards, and therapeutic accuracy. We also maintain a transparent complaints and feedback process that ensures fair investigation, timely responses, and no detriment to the user.

Medical Positioning

Clear Minds does not provide clinical mental health or medical services. We do not diagnose, treat, or prescribe for any medical or psychological condition. Our hypnotherapy, meditation, and breathwork sessions are provided for general wellness and relaxation purposes only.

For individuals requiring clinical mental health support, Clear Minds works in partnership with Smart Start Minds (CQC registered: 1-2950268195), who can provide access to licensed therapeutic or clinical services.

All users are encouraged to seek professional medical or psychological advice before making any changes to their health routines or mental wellbeing plans.

Limitation of Liability

Clear Minds takes every reasonable step to ensure the accuracy and quality of its content, but we make no guarantees that our hypnotherapy, meditation, or breathwork sessions will achieve any specific outcomes. Results may vary between individuals. By using our website, app, or content, you acknowledge that you do so voluntarily and at your own discretion. Clear Minds accepts no liability for any direct or indirect loss, harm, or damage arising from your use of the platform or reliance on its content.

International Use

Our services are designed to comply with UK standards for digital wellness platforms. Users accessing Clear Minds from outside the United Kingdom do so at their own initiative and are responsible for complying with local laws and regulations applicable in their country of residence.

Updates to this Disclaimer

We review this disclaimer regularly to ensure it remains accurate and up to date. Clear Minds reserves the right to amend this policy at any time without notice. Continued use of the platform following any updates constitutes acceptance of the revised terms.

Contact

If you have any questions about this disclaimer or need further information, please contact us at info@clearminds.com

1. Introduction and Commitment to Excellence

At Clear Minds, our mission is to make professional-grade mental healthcare support accessible and effective for everyone. We believe that transformation begins with awareness, and that every individual, no matter their circumstances, deserves the tools, guidance, and emotional support to create meaningful, positive change in their lives. We are a leader in self-care therapy innovation, combining clinical expertise in hypnotherapy and NLP with technological accessibility. Our digital hypnotherapy platform and app make it possible for individuals to experience the benefits of evidence-based therapy techniques from the comfort of their own homes and in their own time. Our promise is simple, yet powerful: to ensure that every customer feels heard, supported, and empowered throughout their journey with us. We strive for 100% customer satisfaction and uphold the highest ethical and professional standards across every point of contact — from therapeutic delivery to customer support and safeguarding.

2. Our Services and Therapeutic Approach

Clear Minds delivers a holistic and research-informed range of services designed to support mental, emotional, and physical wellbeing. Our wide selection of sessions and programs are grounded in established psychological and behavioural disciplines, including NLP (Neuro-Linguistic Programming) to reframe thought patterns and strengthen emotional resilience, CBT (Cognitive Behavioural Therapy) to challenge negative behaviours and promote positive, realistic thinking, Clinical Hypnotherapy to access the subconscious mind and create lasting behavioural change, and Guided Meditation and Breathwork to promote relaxation, clarity, and mindful awareness. Our programs cover over 500 professionally recorded sessions targeting areas such as reducing alcohol and substance dependence, healthy sustainable weight loss and emotional eating recovery, stress and anxiety reduction, overcoming trauma and PTSD, sleep improvement, boosting confidence and motivation, managing menopause, overcoming chronic pain, healing from toxic relationships, supporting children’s psychology, enhancing workplace wellbeing, and general personal growth. All sessions are available through the Clear Minds App via an affordable monthly subscription model, with additional quarterly and annual savings. Customers can also obtain lifetime access through our exclusive Master Collection, which can be extended to family members for shared wellbeing.

3. Customer Support Channels and Accessibility

At Clear Minds, we provide 24/7 global customer support in multiple languages to ensure every user has immediate access to guidance and reassurance whenever needed. Our support team can be reached via live chat on our website and app, email at info@clearminds.com, Facebook Messenger, or through the in-app contact form. Average response times are within minutes, with urgent or emotional wellbeing cases prioritised immediately. Even during peak periods, customers receive notification of expected wait times and are never left unattended. Our service is international, supporting customers across multiple time zones so help is always available wherever you are.

4. Scope of Support and Staff Expertise

Our dedicated customer service team is trained in therapeutic awareness and emotional sensitivity to provide tailored and compassionate support. We address a wide range of requests, including general information about our sessions, guidance on listening methods, personalised recommendations, technical assistance, and emotional reassurance. Our tone is gentle, encouraging, and motivating, ensuring every user feels safe and validated. We are not just a digital service — we are a human-first organisation, with care, empathy, and professionalism at the heart of everything we do.

5. Listening Guidance and Best Practices

To gain the full benefits of hypnotherapy, we provide clear guidance on how and when to listen: find a quiet, comfortable space where you won’t be disturbed, use headphones for focus, and listen once daily, ideally before bedtime or during relaxation. Allow sessions to play through, even if you fall asleep — the subconscious still continues to absorb positive suggestions. We educate customers about normal responses to hypnotherapy, such as vivid dreams, emotional release, temporary resistance, or restlessness as the mind adjusts. We also provide medical guidance for individuals with epilepsy or neurological conditions, advising safe listening practices and when to consult a medical professional. This ensures users feel reassured and empowered to continue confidently.

6. Personalised Listening Plans and Ongoing Progress Support

We recognise that every journey is unique. Clear Minds provides bespoke listening plans and continuous progress support. When users reach out, our team assesses their goals, challenges, and time availability to create a personalised structured plan. Each plan is reviewed periodically, with follow-up messages offering encouragement and refinement based on feedback. We also adapt programs for busy lifestyles, recommending a minimum of 15–30 minutes of daily listening or longer for deeper experiences. Progress is celebrated and setbacks are handled with compassion. We help customers focus on long-term transformation, not short-term results.

7. Data Privacy, Confidentiality, and Safeguarding

Clear Minds upholds the highest standards of privacy and ethical data handling in full compliance with GDPR and data protection laws. All communications are treated as confidential and handled with sensitivity, particularly where customers disclose personal or emotional information. Our safeguarding commitment ensures users in distress receive immediate support. If a customer expresses thoughts of self-harm, severe anxiety, or depression, our protocol is to provide reassurance and refer them immediately to relevant crisis services such as Samaritans (UK: 116 123), the National Suicide Prevention Helpline (US: 988), or local emergency and mental health services depending on location. We work closely with these networks to ensure that every individual receives timely and qualified assistance from the right professionals.

8. Community Support and Peer Engagement

A central part of the Clear Minds experience is our Emotional Support Facebook Group, home to over 90,000 members worldwide. This community provides a safe, uplifting space for members to share progress, ask questions, and receive encouragement from others on similar journeys. The group is moderated 24/7 by trained staff and operates under a strict zero-tolerance policy toward negativity or harmful content. It promotes empathy, kindness, and positive engagement, ensuring members feel supported and connected. Many users find this sense of belonging greatly enhances their motivation and reinforces the therapeutic impact of their sessions.

9. Quality Assurance and Continuous Improvement

We continually refine our services based on customer feedback and emerging mental health research. Our quality assurance process includes regular review of session effectiveness, ongoing updates to content, monitoring of satisfaction rates, and team training in empathy and communication. We are proud of our reputation for transparency and responsiveness, and remain committed to setting the highest standards in digital therapy and wellness.

10. Complaints Policy and Resolution Procedure

At Clear Minds, we take all feedback and complaints seriously as part of our commitment to improvement and customer satisfaction. We recognise that issues may occasionally arise and aim to address them promptly and fairly. Our Complaints Policy is based on respect, responsiveness, resolution, and review. Every complaint is treated with empathy, acknowledged within 24 hours, and fully responded to within 3–5 working days. Customers can submit complaints through the Clear Minds Complaints Form, by email at info@clearminds.com, via live chat on our website or app, or through Facebook Messenger. Once received, a senior support team member will review the complaint and follow up with an appropriate resolution or escalation if required. All complaints are logged and used to improve future service quality.

11. Conclusion: Our Promise

At Clear Minds, we are more than a hypnotherapy provider — we are a compassionate partner in every individual’s journey to emotional wellbeing and self-improvement. We combine professional excellence with human understanding, ensuring that every interaction, whether therapeutic or supportive, reflects our unwavering values of care and trust. Our promise is to be a compassionate, safe, and guiding presence that helps every person move toward a happier, clearer mind and a brighter future.

Contact Details

For partnership or collaboration enquiries, please contact info@clearminds.com or visit www.clearminds.com.